# Lost your phone or authenticator (https://docs.idra.zone/docs/end-users/lost-authenticator)

Get back in with a backup code or an email code, or ask your administrator to reset your security methods.

Your password still works when you lose your phone, so **Forgot password?** won't help. After you enter your password, IdRa asks you to **Verify it's you with a security method**. Try these in order.

## 1. Use another security method

- **Backup code:** select **Backup code** and enter one of the codes you saved when you set up your authenticator app. Each works once.
- **Email:** select **Email** and enter the code sent to your email address, if your organization has this method turned on.
- **Passkey or security key**, or any other method you set up earlier.

Once you're in, go to **Settings → Security methods** and fix it:

1. On **Authenticator app**, select **Remove**, then **Set up** to connect your new phone. Removing the app also ends your old backup codes, so save the new ones.
2. Under **Sessions & devices**, remove the lost device if it's listed.

Some organizations or apps accept only certain methods, so you may be asked for one you can't use. Then go to step 2.

## 2. Ask your administrator

If nothing works, ask your administrator to reset your security methods. Sign-in pages show your organization's support contact when it has one; otherwise that's usually your IT team or whoever invited you.

They'll want to confirm it's you. Then, on your person page, they choose **More actions → Reset authenticators** ([what they do](https://docs.idra.zone/docs/admin/users)). This removes your authenticator app and passkeys, not your password. The next time you sign in, IdRa asks you to set up what your organization requires.

## If your phone was stolen

Tell your administrator straight away, even if you can still sign in. They can end your sessions everywhere. Then change your password in **Settings**.

## Avoid getting locked out

- Keep your backup codes in a password manager, not on the phone with your authenticator app.
- Add a second method, such as a passkey, while you still have access.